RIGHTS OF CUSTOMER IN BANKING

RIGHTS OF CUSTOMER IN BANKING
  • The right to secrecy of he/she bank’s account details
  • The right to provide with the bank statement within reasonable time
  • The bank to honour customer payment instructions provided
  • Customers instructions are properly drawn especially cheque payments
  • The right to have money and cheque deposited
  • Right to be paid money on demand during banking hours
  • The right to be informed of forgery of signature immediately it is detected
  • The right to be given reasonable notice of closure of the bank account
  • The right to have safe , secure and reliable banking and payment system
  • The right not to be discriminated against any race, religion, age, pregnancy marital status ,disability ,sex and HIV /AIDS
  • The rights to be informed of any changes in interest rates and banking services
  • The right to be provided with services that meet required banking standards
  • The right to be given information on banking services in plain banking language

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